Front Desk Coordinator
About The Position
Platinum Dermatology Partners is hiring a Front Desk Coordinator to manage front desk operations at its Independence clinic in Plano, Texas. The company is a network of dermatology clinics offering general, cosmetic, medical, plastic surgery, and cancer screening treatments. Its purpose is to empower the practice of exceptional dermatology, with core values of collaboration, ownership, respect, excellence, authenticity, and integrity. The ideal candidate is friendly and professional, puts patients first, and delivers excellent customer service in a fast-paced clinic. The role handles patient communications and administrative workflows, including appointments, paperwork, patient records, insurance verification, and payments. Employees are expected to perform quality work within deadlines, interact professionally, contribute to a team, and coordinate effectively while also working independently. An employment offer is contingent on successful completion of pre-employment background checks.
Requirements
- High school diploma or GED equivalent.
- At least 2–3 years of front desk experience in a medical office or clinic.
- Experience with patient check-in and check-out workflows.
- Prior insurance verification and scheduling experience.
- Knowledge of medical dermatology terminology, CPT, and ICD-10.
- Strong written and verbal communication skills.
- Strong mathematics skills.
- Professional appearance and mannerisms.
- Ability to work efficiently in a fast-paced environment.
- Ability to demonstrate compassion and caring when dealing with patients, coworkers, and others.
- Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience.
- Experience using EMR systems.
Responsibilities
- Answer phones, greet patients, schedule appointments, address routine inquiries, and forward non-routine requests to appropriate personnel.
- Prepare necessary patient paperwork before appointments.
- Review EMA for information that needs updating.
- Update patient information and accurately enter it in EMA.
- Identify payer sources and verify insurance eligibility and prior authorization.
- Record and collect patient copays and/or balances at check-in and check-out.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term and long-term disability plans
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid time off
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
