Front Desk Agent - Part Time (Day Shift)

Oaklawn•Hot Springs, AR

25d

About The Position

The Front Desk Agent provides attentive, courteous, and efficient service to hotel guests during check-in, throughout their stay, and at checkout. The role supports room revenue and occupancy while delivering high-quality, articulate service and maintaining a friendly, professional image at the Hotel/Casino. The agent provides information about hotel policies, services, amenities, local attractions, and property events; creates and updates individual and group reservations; handles guest accounts and payments; coordinates room status with housekeeping; responds to complaints and requests; and helps maintain the front desk, public areas, and lobbies. The position also supports company service standards, confidentiality, teamwork, and Oaklawn Racing Casino Resort policies. Applicants must be at least 18 and able to qualify for licenses and permits required by applicable regulations. Employment is contingent on a pre-employment drug screen and background check.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Able to handle several projects and tasks at the same time.
Able to perform the physical job duties of all Front Desk team members.
Able to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must complete a pre-employment drug screen and background check.

Nice To Haves

Guest service experience preferred.
Front desk experience preferred.

Responsibilities

Enthusiastically support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.
Maintain strict confidentiality in departmental and company matters.
Provide impeccable guest service and help create a fun and entertaining experience for internal and external guests.
Maintain working knowledge of the property and special events on and near the property to advise guests when possible.
Explain hotel policies, services, and amenities to guests, and respond to requests for assistance and local-area information.
Work to achieve and maintain maximum service and guest satisfaction.
Sell rooms to walk-in customers.
Create individual and group reservations and provide information about reservation confirmation, arrival, departure, check-in, checkout, cancellation policies, and credit-card and payment requirements.
Enter or change reservation information in the computer system; post charges, process guest payments, and make corrections to guest accounts.
Inform housekeeping about room status and availability; clean the front desk area and maintain public areas and lobbies.
Listen and respond to guest complaints.
Maintain daily logs and balance shift work and cash drawers.
Assess prospective guests’ accommodation needs, participate in problem solving, and keep the Front Desk Manager informed.
Create and maintain guest profiles to support accuracy and guest recognition.
Assist other team members and departments to support overall department and hotel performance.
Communicate and cooperate with fellow team members, showing mutual respect and a positive, helpful attitude.
Stay informed about company communications by participating in department meetings and huddles and reviewing bulletin boards, digital signage, and the company newsletter.
Follow Oaklawn Racing Casino Resort procedures and policies.