Front Desk Agent (Part Time)

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

About The Position

The Front Desk Agent provides customer service and information to residents and guests and serves as a key liaison between community guests and residents. The role includes welcoming visitors, managing access and security procedures, maintaining resident and unit-owner information, handling phone calls, monitoring and reporting rule violations and property concerns, maintaining key controls, responding to emergencies, and preparing daily reports. The agent may also perform valet attendant duties as required by the shift schedule. The position works indoors, with frequent sitting and standing and a low-to-moderate noise level. Workdays and hours are determined by the property and may change to accommodate business needs. The employee reports directly to the department supervisor and/or the Association Manager of the community.

Requirements

High school diploma or GED.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
At least six months of related experience and/or training.
Valid driver's license.

Nice To Haves

Some college.
Previous work experience in a high-rise property setting is highly desired.

Responsibilities

Greet guests as they enter the community and provide a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons, following all check-in policies and procedures.
Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
Use professional phone etiquette for incoming and outgoing calls to residents.
Report observed violations of the Rules and Regulations.
Protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure keys are locked and accounted for.
Learn the fire alarm system operations and report incidents to management.
Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
Follow emergency-response procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports on daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
Perform valet attendant duties as required by shift schedules.