Front Desk Agent - Part Time

PENN Entertainment • Henderson, NV

1d

About The Position

The Front Desk Agent provides guest-facing service in a fast-paced entertainment and hospitality environment. The position handles guest check-in and check-out, payments, room charges, posting corrections, end-of-shift balancing, cash documentation, marketing records, and requested reports. The agent is expected to provide courteous service to guests and staff, follow company and departmental policies, and communicate professionally while managing guest needs and operational challenges.

The role requires computer proficiency, accurate cash and record handling, sound judgment, and the ability to prioritize tasks in a high-volume setting. It involves extended periods of standing or moving, frequent interaction with guests and team members, and flexibility to work nights, weekends, holidays, and overtime based on business needs. The work environment may include secondhand tobacco smoke and varying noise, lighting, and temperature conditions. Uniform and grooming standards apply; reasonable accommodations will be made in accordance with applicable laws.

Requirements

• Must be at least 18 years of age.
• Six months to one year of computer experience required.
• High school diploma or GED.
• Excellent communication skills.
• Ability to operate the Front Desk System, a calculator, and a keyboard at 35 words per minute.
• Full understanding of company and departmental rules, regulations, policies, and procedures.
• Ability to read, write, and communicate effectively in English.
• Ability to perform basic math functions.
• Skill in building and maintaining effective working relationships with staff and guests.
• General computer proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills for interacting effectively with guests, team members, and management.
• Ability to communicate clearly and professionally in high-pressure or fast-paced situations.
• Ability to interpret safety rules, operating procedures, manuals, and other documents in English.
• Ability to apply common sense and sound judgment to written, oral, or diagrammed instructions.
• Strong problem-solving skills in standardized situations involving multiple variables.
• Ability to make quick decisions under pressure while maintaining guest satisfaction and safety.
• Ability to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events.
• Ability to prioritize tasks and manage time effectively during peak business hours.
• Ability to interpret and follow company policies, procedures, and regulatory guidelines.
• Professionalism and discretion when handling sensitive or confidential information.
• Must qualify for all licensing and permit requirements mandated by federal, state, and local regulations.
• Ability to meet the stated physical demands, including standing for extended periods; handling objects; reaching, speaking, and listening; lifting and moving up to 10 pounds regularly, up to 30 pounds frequently, and up to 50 pounds occasionally with assistance or equipment as needed; and performing movements such as pushing, pulling, bending, twisting, stooping, crouching, and kneeling.

Nice To Haves

• Experience with LMS preferred.

Responsibilities

• Sign in and sign out individual banks.
• Check guests in upon arrival.
• Collect appropriate cash and/or credit card payments.
• Post room charges, paid outs, and corrections.
• Check guests out upon departure.
• Balance postings at the end of the shift.
• Prepare accurate and complete cash turn-in sheets.
• Maintain informational records for marketing purposes.
• Prepare reports as requested.
• Provide courteous and friendly service to staff and guests.
• Handle guest inquiries, concerns, and feedback courteously and accurately.
• Document incidents, complete reports, and follow written instructions precisely.
• Follow company policies, procedures, regulatory guidelines, and uniform and grooming standards.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED