Front Desk Agent - Part Time

M Resort • Henderson, NV

2d

About The Position

The Front Desk Agent provides guest-facing service in a fast-paced entertainment and hospitality environment. The role handles guest arrivals and departures, collects payments, posts room charges and corrections, and balances financial postings at the end of each shift. The agent also maintains marketing information records, prepares requested reports, and provides courteous service to guests and staff.

The position requires effective communication, sound judgment, attention to detail, and the ability to manage competing tasks during busy periods. The agent must follow company procedures and applicable regulations, meet licensing and permit requirements, and work nights, weekends, holidays, or overtime as business needs require. The work environment may include secondhand tobacco smoke, varying noise, lighting, and temperature, and extended periods of standing or walking.

Requirements

• Must be at least 18 years of age.
• Six months to one year of computer experience required.
• High school diploma or GED.
• Excellent communication skills.
• Ability to operate a Front Desk System, calculator, and keyboard at 35 words per minute.
• Full understanding of company and departmental rules, regulations, policies, and procedures.
• Ability to read, write, and communicate effectively in English.
• Ability to perform basic math functions.
• Ability to build and maintain effective working relationships with staff and guests.
• General computer proficiency with Microsoft Word, Excel, and Outlook.
• Ability to interpret documents and follow written instructions, including safety rules, operating procedures, and manuals.
• Strong verbal and written communication skills, including the ability to interact professionally in high-pressure or fast-paced situations and respond courteously and accurately to guest inquiries and feedback.
• Ability to document incidents and complete reports.
• Ability to apply common sense and sound judgment, solve problems, make quick decisions under pressure, assess situations, and adapt in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively during peak business hours.
• Professionalism and discretion when handling sensitive or confidential information.
• Must qualify for all licensing and permit requirements mandated by federal, state, and local regulations.
• Must be able to meet physical demands including extended standing, handling objects, reaching, speaking and listening, and lifting or moving loads up to 10 lbs regularly, 30 lbs frequently, and 50 lbs occasionally with assistance or equipment as needed.

Nice To Haves

• Experience with LMS preferred.

Responsibilities

• Sign in and sign out individual bank.
• Check guests in upon arrival.
• Collect appropriate cash and/or credit card payments.
• Post room charges, paid outs, and corrections.
• Check guests out upon departure.
• Balance postings at the end of the shift.
• Prepare an accurate and complete cash turn-in sheet.
• Maintain informational records for marketing purposes.
• Prepare reports as requested.
• Provide courteous and friendly service to staff and guests.
• Follow company policies, procedures, and regulatory guidelines.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support for professional advancement.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED