Part-Time Front Desk Agent

Schulte Companies•Baton Rouge, LA

About The Position

Schulte Hospitality Group is seeking a part-time, service-oriented Front Desk Agent (referred to in the posting as a Guest Service Representative). The role supports hotel guests through arrival and departure, telephone, and front-desk services, while maintaining a clean and organized desk and following cash-handling and guest-data procedures. A flexible schedule, including evenings and weekends, is required. IHG/Opera experience is preferred. Schulte Hospitality Group describes its service culture as hospitable, respectful, authentic, focused on the needs of internal and external stakeholders, and committed to making a positive impact. The company offers an employee-focused workplace intended to support development and career growth. The posting lists benefits and perks, with eligibility and specific details subject to company policy and discussion during the interview process.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Willingness to work a flexible schedule, specifically evenings and weekends.

Nice To Haves

IHG/Opera experience.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the assigned bank; count it at the beginning and end of each shift, make cash drops according to procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized and assist with lobby activation as needed.
Follow appropriate procedures for handling guests’ personally identifiable information.
Follow check-in and check-out checklists, including retrieving required identification documents and forms of payment upon arrival.
Respond promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid daily for work performed.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, subject to company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.