Customer Service & Retail Front Desk Associate – Store#162
About The Position
Auto Glass Now is hiring experienced and entry-level Customer Service Representatives and Front Desk Associates. The role serves walk-in, appointment, and returning customers and supports the front desk and store’s daily operations. Paid training is available, including instruction on explaining the auto glass repair process, responding to customer inquiries, and managing billing invoices. Trainees earn at least $15 per hour; after training, pay is up to $18 per hour. Experienced customer service professionals with automotive industry experience may join at up to $18 per hour. The posting notes that pay may be higher in markets with a higher cost of living. Full-time and part-time schedules are available. Auto Glass Now is a division of Driven Brands.
Requirements
- Positive attitude and customer service mindset.
- Basic computer skills.
- Strong communication skills.
Nice To Haves
- Bilingual Spanish proficiency.
- Prior phone or call center experience.
- Customer service experience in the automotive industry.
Responsibilities
- Intake and assist walk-in, appointment, and returning customers.
- Create estimates, price quotes, and invoices for auto work.
- Answer phones and return customer calls.
- Provide excellent customer service.
- Assist the Manager with daily parts returns.
- Ensure accuracy when ordering parts.
- Document calls and follow up with callers as needed.
- Confirm parts and materials for all mobile jobs before dispatching drivers.
- Open new accounts and service existing accounts.
- Maintain a professional appearance and positive attitude.
Benefits
- Paid training.
- Paid time off for full-time employees.
- Health insurance.
- Vision insurance.
- Dental insurance.
- 401(k) company match for all employees.
- Same-day access to 50% of earned wages through the myFlexPay program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
