Customer Service & Retail Front Desk Associate – Store#37
About The Position
Auto Glass Now, a division of Driven Brands, is hiring experienced and entry-level Customer Service Representatives and Front Desk Associates. The role serves customers seeking auto glass repair, replacement, and calibration services. Employees explain the repair process, respond to inquiries, handle billing and documentation, and provide friendly, professional customer service. Paid training is available; trainees earn at least $15 per hour, with pay after training of up to $18 per hour. Experienced customer service professionals with automotive industry experience may earn up to $18 per hour. Full-time and part-time schedules are available.
Requirements
- Positive attitude and customer service mindset.
- Basic computer skills.
- Strong communication skills.
Nice To Haves
- Bilingual Spanish proficiency.
- Prior phone or call center experience.
- Automotive industry experience for experienced customer service professionals.
Responsibilities
- Intake and assist walk-ins, appointments, and returning customers.
- Create estimates, price quotes, and invoices for auto work.
- Answer phones and return customer calls.
- Provide excellent customer service.
- Assist the Manager with daily parts returns.
- Ensure accuracy when ordering parts.
- Input documentation on all calls and follow up with callers as needed.
- Confirm parts and materials for all mobile jobs before dispatching drivers.
- Open new accounts and service existing accounts.
- Maintain a professional appearance and positive attitude.
Benefits
- Paid training.
- Paid time off for full-time employees.
- Health, vision, and dental insurance.
- 401(k) company match for all employees.
- Same-day pay available through myFlexPay, including early access to 50% of earned wages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
