Customer Service & Retail Front Desk Associate - Store#163
About The Position
Auto Glass Now is hiring experienced and entry-level Customer Service & Retail Front Desk Associates to provide customer service and support auto glass repair, replacement, and calibration operations. The company offers paid training in explaining the auto glass repair process, responding to customer inquiries, and managing billing invoices. During training, employees earn at least $15 per hour; after training, pay can be up to $18 per hour, with experienced customer service professionals with automotive industry experience able to join at rates up to $18 per hour. Full-time and part-time schedules are available.
Requirements
- Positive attitude and customer service mindset.
- Basic computer skills.
- Strong communication skills.
Nice To Haves
- Bilingual Spanish proficiency.
- Prior phone or call center experience.
- Customer service experience in the automotive industry.
Responsibilities
- Intake and assist walk-in, appointment, and returning customers.
- Create estimates, price quotes, and invoices for auto work.
- Answer phones and return customer calls.
- Provide excellent customer service.
- Assist the Manager with daily parts returns.
- Ensure accuracy when ordering parts.
- Input documentation on all calls and follow up with callers as needed.
- Confirm parts and materials for all mobile jobs before dispatching drivers.
- Open new accounts and service existing accounts.
- Maintain a professional appearance and positive attitude.
Benefits
- Paid training.
- Paid time off for full-time employees.
- Health insurance.
- Vision insurance.
- Dental insurance.
- 401(k) company match for all employees.
- Same-day pay and early access to 50% of earned wages through myFlexPay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
