Customer Service & Retail Front Desk Associate – Store#162

Driven Brands • Jackson, TN

10d

About The Position

Auto Glass Now, a division of Driven Brands, is hiring Customer Service & Retail Front Desk Associates for experienced and entry-level positions. Associates help customers with auto glass services and support front-desk operations. Prior experience is valued but not required; paid training is available. During training, employees earn at least $15 per hour, and after training they can earn up to $18 per hour. Experienced customer service professionals with automotive industry experience can join the team at up to $18 per hour. The posting also mentions a higher amount in markets with a higher cost of living, but does not specify the amount.

The company describes opportunities for career growth, noting that many members of its management team began in entry-level positions. Full-time and part-time schedules are available.

Requirements

• Positive attitude and customer service mindset.
• Basic computer skills.
• Strong communication skills.

Nice To Haves

• Bilingual Spanish proficiency.
• Prior phone or call center experience.
• Customer service experience, especially in the automotive industry.

Responsibilities

• Intake and assist walk-ins, customers with appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Provide excellent customer service.
• Assist the manager with daily parts returns.
• Ensure accuracy when ordering parts.
• Input documentation on calls and follow up with callers as needed.
• Confirm parts and materials for mobile jobs before dispatching drivers.
• Open new accounts and service existing accounts.
• Maintain a professional appearance and positive attitude.

Benefits

• Paid training.
• Paid time off for full-time employees.
• Health, vision, and dental insurance.
• 401(k) company match for all employees.
• Same-day pay available through myFlexPay, with early access to 50% of earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed