Front Desk Assistant / Receptionist

Sanctuary Recovery Centers•Phoenix, AZ

7d•Onsite

About The Position

Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. The position manages daily front office operations, supports administrative functions, and helps provide a positive experience in a welcoming, structured, and compliant behavioral health setting. It requires strong organizational skills, professionalism, and the ability to handle sensitive information confidentially. The role is office-based and involves regular interaction with clients, staff, and community partners. The work may be fast-paced and high-volume, and requires sitting, standing, and using office equipment for extended periods. Offers are contingent on successful background and APS registry checks, and candidates must pass a drug screening. The employer states that screening information is kept confidential and used solely for employment purposes.

Requirements

High school diploma or GED.
Strong computer skills, including Microsoft Office, email systems, and data entry.
Ability to multitask and manage a high-volume front desk.
Professional demeanor and strong customer service skills.
Excellent verbal and written communication.
High level of organization and attention to detail.
Ability to manage confidential information.
Strong time management and multitasking abilities.
Must pass a drug screening as a condition of employment.
Must pass an APS (Adult Protective Services) registry check before an offer of employment can be extended.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Previous front desk, receptionist, or administrative experience.
Experience in a healthcare or behavioral health setting.

Responsibilities

Greet and check in clients, visitors, and vendors in a professional and welcoming manner.
Answer and direct incoming phone calls promptly and accurately.
Maintain a clean, organized, and secure reception area.
Monitor facility entry and exit and ensure adherence to safety and confidentiality protocols.
Schedule appointments and assist with calendar coordination.
Maintain accurate records and assist with data entry in EMR/EHR systems.
Scan, file, and organize documents in accordance with agency standards.
Support intake and admissions processes as needed.
Assist with coordinating client paperwork and required documentation.
Provide clear communication between clinical, administrative, and leadership staff.
Assist with internal communication and message distribution.
Support coordination of meetings and office logistics.
Maintain HIPAA compliance and protect all client information.
Ensure documentation and administrative processes meet organizational and regulatory requirements.
Follow Sanctuary Recovery Centers policies and procedures.