Front Desk Assistant / Receptionist

Sanctuary Recovery Centers • Phoenix, AZ

5d • Onsite

About The Position

Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. This role supports daily front office operations and administrative functions while helping ensure a welcoming, structured, and compliant environment within a behavioral health treatment setting. The position requires professionalism, strong organizational skills, and the ability to handle sensitive information confidentially.

The Front Desk Assistant greets and checks in clients, visitors, and vendors; answers and routes calls; supports appointment scheduling, records management, data entry, intake and admissions processes, and office coordination; and helps maintain compliance with HIPAA and organizational requirements. The position is office-based and involves regular interaction with clients, staff, and community partners in a potentially fast-paced, high-volume environment.

Candidates must have a high school diploma or GED. Previous front desk, receptionist, or administrative experience is preferred, and healthcare or behavioral health experience is a plus. Strong computer skills, customer service, communication, organization, attention to detail, confidentiality, time management, and multitasking abilities are important. Offers are contingent upon successful completion of a background check, drug screening, and APS registry check. The employer states that it is an Equal Opportunity Employer committed to an inclusive and respectful workplace.

Requirements

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office, email systems, and data entry.
• Ability to multitask and manage a high-volume front desk.
• Professional demeanor and strong customer service skills.
• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to manage confidential information.
• Strong time management and multitasking abilities.
• Must pass a background check and drug screening as a condition of employment.
• Must pass an APS (Adult Protective Services) registry check before an offer of employment can be extended.

Nice To Haves

• Previous front desk, receptionist, or administrative experience.
• Experience in a healthcare or behavioral health setting.

Responsibilities

• Greet and check in clients, visitors, and vendors professionally and warmly.
• Answer and direct incoming phone calls promptly and accurately.
• Maintain a clean, organized, and secure reception area.
• Monitor facility entry and exit and ensure adherence to safety and confidentiality protocols.
• Schedule appointments and assist with calendar coordination.
• Maintain accurate records and assist with data entry in EMR/EHR systems.
• Scan, file, and organize documents in accordance with agency standards.
• Support intake and admissions processes as needed.
• Help coordinate client paperwork and required documentation.
• Communicate between clinical, administrative, and leadership staff.
• Assist with internal communication and message distribution.
• Support meeting coordination and office logistics.
• Maintain HIPAA compliance and protect client information.
• Ensure documentation and administrative processes meet organizational and regulatory requirements.
• Follow Sanctuary Recovery Centers policies and procedures.

Benefits

• Collaborative and supportive team environment.
• Opportunity for growth within a behavioral health organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED