Front Desk Representative

Mount Sinai Medical Center • Miami, FL

8d

About The Position

The Front Desk Representative supports office operations by managing telephone calls, patient information and forms, insurance documentation, appointment scheduling, mail, and daily financial records. The role requires accurate and timely handling of patient and office information and professional communication with callers and patients.

Requirements

• High school education.
• Healthcare-setting experience is preferred but not required.

Nice To Haves

• Experience in a healthcare setting.

Responsibilities

• Answer telephone calls promptly, preferably by the third ring, identify and categorize calls, and forward them to the appropriate area.
• Use proper telephone etiquette when receiving, transferring, and placing calls on hold, keeping hold times to a minimum.
• Repeat key information when recording messages to ensure accuracy.
• Enter patient demographic information and insurance data accurately in the computer as documented.
• Verify insurance information and collect referrals, authorizations, and other forms as documented.
• Check that patients complete applicable forms fully and correctly.
• Notify the secretary or Office Coordinator when supplies are approaching the reorder point.
• Copy patient records when requested by an insurance company or another physician's office.
• Distribute mail accurately and promptly.
• Schedule appointments efficiently, recording them as documented and following practice policy.
• Complete daily receipts, journals, and deposits to cashiers.
• Be responsible for petty cash.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED