Front Desk Representative
About The Position
Shivaay Group LLC is seeking a positive, guest-focused individual to join its Front Desk Team. The representative is often the first and last person guests see and is responsible for protecting private guest information. The role offers opportunities to advance within the company, and cross-training in other departments may be required. The representative assists guests with requests, checks them in and out, handles phone calls and reservations, relays messages, and helps address billing and reservation concerns. They maintain an organized work area, share information about hotel facilities and local attractions, and are empowered to resolve guest issues and complaints. Other duties may include cleaning common areas or rooms, stocking food and beverage items, and conducting property walks. This is an in-person hotel position. Scheduling varies according to business demand, and the posting lists morning, evening, and night shifts, as well as weekdays, weekends, and holidays. The work takes place in a shared, open space with other employees; duties can change daily, so the representative must prioritize tasks and adapt to changes.
Requirements
- Must be authorized to work in the United States.
- Must have reliable transportation.
- Must be at least 18 years of age.
- Must have a high school diploma or equivalent.
- Must be willing to work weekends and holidays.
- Must be willing to undergo a background check.
- Must be able to work effectively with others and remain customer-friendly and professional.
- Must be able to work in a fast-paced environment, both independently and with others.
- Must be able to handle guest situations, including complaints, calmly and professionally.
- Must have communication skills and excellent phone etiquette.
- Must be able to learn new systems and structures quickly.
- Must be comfortable with variable scheduling and duties that may change daily.
- Must be able to stand, move, walk, reach, see, hear, write, stoop, bend, and crouch during the workday, including standing and performing these movements for up to eight hours daily.
- Must be able to push, pull, and lift up to 50 pounds.
Nice To Haves
- Hotel customer service experience.
- At least one year of hotel front office system experience.
- Experience with hotel operating systems.
- Bilingual or multilingual skills, if applicable.
- Housekeeping experience.
Responsibilities
- Assist guests with their needs and requests.
- Learn the basic operation of the front desk system.
- Check guests in and out efficiently.
- Answer phones professionally.
- Make reservations, take messages for other departments and management, relay messages to the correct department, and assist guests with billing and reservation concerns.
- Keep the work area clean and neatly organized.
- Greet guests in a friendly and professional manner.
- Clean common areas and rooms when necessary.
- Stock food and beverage items as needed.
- Inform guests about events, local attractions, restaurants, services, and hotel facilities.
- Resolve guest issues and complaints in a timely manner.
- Conduct property walks as needed.
Benefits
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
- Training and development
- Medical insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
