Front Desk Representative

Arrowhead Orthopaedics•Redlands, CA

About The Position

The Front Desk Representative performs primarily clerical tasks in Arrowhead Orthopaedics clinics and supports patient service and clinic operations. Under the supervision of the Clinical Manager, the representative schedules and monitors assigned physicians’ schedules to keep them fully booked while adhering to the clinic’s 20-minute wait-time policy. The role involves frequent contact with confidential patient files and requires discretion, professionalism, and careful handling of patient information. The position requires availability for 40 hours per week, with flexibility in scheduling to support the group’s needs, and no more than five workdays per week. Staff must be comfortable using computers and learning the software programs used by the practice. The successful candidate provides courteous, organized, and efficient support to patients, providers, and coworkers.

Requirements

High school diploma or equivalent.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Strong telephone etiquette, superior customer service, and professional communication skills.
Ability to remain flexible and multitask in a stressful setting.
Positive communication and professional interpersonal skills, including tact, diplomacy, and respect toward patients and coworkers.
Professional workplace conduct, including appropriate appearance, communication, attendance, reliability, and teamwork.
Strong organization, time-management, and productivity skills, including maintaining a neat work area.
Ability to handle confidential patient information with privacy, discretion, and professionalism.
Must submit to and obtain a negative result on a pre-employment drug screening.
Must pass a background check.
Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.

Nice To Haves

Bilingual abilities.

Responsibilities

Greet patients, manage daily check-ins, explain clinic forms, and monitor wait times in line with clinic scheduling and wait-time standards.
Schedule, coordinate, and reschedule patient appointments to optimize physician schedules.
Verify patients’ insurance eligibility by scanning appropriate documentation and collect co-pays.
Answer multi-line phones and route faxes and medical documents.
Handle patient files and hand-carry X-rays as needed.
Direct patients to appropriate locations, including imaging centers, the hand center, physical therapy, or other offices.
Assist patients with special needs, including wheelchair assistance.
Comply with HIPAA laws and regulations and maintain the confidentiality of patient records.
Support operational needs by performing other assigned duties.
Follow workplace safety policies, use protective equipment, participate in training, and report safety concerns, hazards, and non-compliant practices.