Front Desk Representative

Mount Sinai Medical Center of Florida•Miami, FL

About The Position

The Front Desk Representative supports front-office operations for the Midtown department by handling telephone calls, patient information, appointment scheduling, records, mail, receipts, deposits, and petty cash. The role requires accurate data entry and documentation, timely communication, and adherence to office practices. Healthcare-setting experience is preferred but not required.

Requirements

High school education.
Healthcare-setting experience is preferred but not required.

Nice To Haves

Experience in a healthcare setting.

Responsibilities

Answer telephone calls promptly, preferably by the third ring, identify and categorize calls, and forward them to the appropriate area in a timely and efficient manner.
Use proper telephone etiquette when receiving, transferring, and placing calls on hold, keeping hold times to a minimum.
Repeat key information when recording messages to ensure accuracy.
Enter patient demographic and insurance information accurately in the computer as documented.
Verify insurance information and collect referrals, authorizations, and other forms as documented.
Check that patients complete applicable forms fully and correctly.
Notify the secretary or Office Coordinator when supplies are approaching the reorder point.
Copy patient records upon request from an insurance company or another physician’s office.
Distribute mail accurately and promptly.
Schedule appointments efficiently, recording them as documented and following practice policy.
Complete daily receipts and journals and make deposits to cashiers.
Manage petty cash.