Front Desk Agent - Hotel Adeline

Pyramid Global Hospitality•Scottsdale, AZ

8d•Onsite

About The Position

Hotel Adeline is seeking a motivated Front Desk Agent to create a welcoming first impression and memorable guest experiences. The role involves checking in and registering guests, serving as a knowledgeable resource about the hotel, its amenities, and the local area, and providing attentive service throughout each guest interaction. The agent supports front desk operations, coordinates with other departments, and follows hotel standards, policies, and emergency procedures.

Requirements

Friendly, professional, and engaging personality with a passion for exceptional guest service.
Strong communication, organizational, and problem-solving skills.
Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
Basic computer proficiency.
Ability to stand for extended periods throughout the shift.
Flexibility to work varying shifts, including nights, weekends, and holidays, based on business needs.

Nice To Haves

High school diploma or equivalent.
Previous front desk, hospitality, or guest service experience.
Experience with hotel property management systems.

Responsibilities

Greet and welcome guests promptly with engaging, sincere, and exceptional service.
Perform check-in and check-out procedures accurately and efficiently, including payment authorization, maintaining accurate guest information, and fulfilling special requests.
Address guest inquiries, concerns, and requests promptly, taking ownership of service recovery opportunities.
Provide information about hotel services, amenities, special programs, and local attractions.
Assist with reservations, room availability, and special accommodations.
Process payments, post charges, issue refunds, and maintain the house bank according to cash-handling and security procedures.
Collaborate with other departments to fulfill guest needs, communicate relevant information, and support hotel operations.
Maintain a clean, organized, and professional front desk and lobby.
Uphold hotel service, appearance, communication, and operational standards.
Follow hotel policies, procedures, and emergency protocols.
Communicate guest concerns, operational updates, and other relevant information to the Manager on Duty.
Maintain regular attendance and flexibility to work varying schedules based on business needs.
Perform additional duties and assist other departments as assigned.