Front Desk Agent - Hotel Adeline
About The Position
Hotel Adeline, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to create memorable first impressions and guest experiences. The agent welcomes and assists guests, handles check-in and check-out, and serves as a knowledgeable resource about hotel services, amenities, and the local area. The role also supports reservations, payment processing, guest service recovery, and coordination with other departments. The position requires maintaining a professional front desk and lobby, following hotel policies and emergency procedures, and working varying schedules based on business needs.
Requirements
- High school diploma or equivalent preferred.
- Previous front desk, hospitality, or guest service experience preferred.
- Friendly, professional, and engaging personality with a passion for exceptional guest service.
- Strong communication, organizational, and problem-solving skills.
- Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
- Basic computer proficiency.
- Ability to stand for extended periods throughout the shift.
- Flexibility to work varying shifts, including nights, weekends, and holidays, based on business needs.
Nice To Haves
- Experience with hotel property management systems preferred.
Responsibilities
- Greet and welcome guests promptly, providing engaging, sincere, and exceptional service.
- Perform check-in and check-out procedures accurately and efficiently, including payment authorization, guest information, and special requests.
- Address guest inquiries, concerns, and requests promptly, taking ownership of service recovery opportunities.
- Provide information about hotel services, amenities, special programs, and local attractions.
- Assist with reservations, room availability, and special accommodations.
- Process payments, post charges, issue refunds, and maintain the house bank according to cash-handling and security procedures.
- Collaborate with other departments to fulfill guest needs, communicate pertinent information, and support hotel operations.
- Maintain a clean, organized, and professional front desk and lobby environment.
- Uphold hotel service, appearance, communication, and operational standards.
- Follow hotel policies, procedures, and emergency protocols.
- Communicate guest concerns, operational updates, and other pertinent information to the Manager on Duty.
- Maintain regular attendance and flexibility to work varying schedules based on business needs.
- Perform additional duties and assist other departments as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
