Seasonal Front Desk Supervisor

Gravity Haus • Winter Park, CO

26d • $22 - $25

About The Position

Gravity Haus is seeking a service-driven Front Desk Supervisor to support daily front desk operations at its Winter Park property during the winter season. The role helps ensure smooth hotel operations, leads Front Desk Specialists, and upholds hospitality standards while creating exceptional experiences for guests and members. The position is expected to start in late November.

The supervisor serves as a primary guest and member contact, supports reservations and stay planning, coordinates property events and marketing initiatives, and works across departments to deliver seamless service. The role also supports team leadership and operational administration, uses hotel and communication systems, and represents the Gravity Haus brand through hospitality and community building.

Requirements

• Strong communication skills and comfort using hotel or PMS platforms.
• A guest-first mindset and genuine enthusiasm for hospitality.
• Ability to thrive in a fast-paced environment and solve problems calmly and creatively.
• Ability to build strong working relationships across departments and collaborate naturally.
• Organization, forward planning, and ability to manage shifting priorities.
• Ability to encourage teamwork and support others through coaching and real-time feedback.
• Ability to work a flexible schedule, including weekends and holidays.
• Comfort using hospitality systems such as PMS platforms, OpenTable, Slack, or similar.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.

Nice To Haves

• At least 1 year of hotel front desk or hospitality experience is preferred.
• Prior supervisory experience is a plus, though not required for candidates with strong leadership qualities.
• Passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Lead day-to-day guest experience operations and uphold service standards across the property.
• Coordinate and execute on-property events, community activations, and in-house marketing initiatives, partnering with local community channels and social media resources.
• Assist guests and members with reservations, pre-arrival planning, check-in and check-out, room assignments, guest requests, billing concerns, and post-stay follow-up.
• Educate guests on Gravity Haus membership offerings, property amenities, and community programming.
• Collaborate with Front Desk, Food & Beverage, Housekeeping, Engineering, and Membership teams to support daily operations and the guest experience.
• Support operational leadership through scheduling, training, coaching, performance feedback, and development of procedures, checklists, and service standards.
• Assist with operational administration, including forecasting hotel volume, tracking member stays and pet fees, managing inventory, ordering, invoices, and reporting.
• Use hotel systems and tools, including PMS platforms, Google Business pages, Slack, and membership systems.
• Help drive revenue and engagement across the Gravity Haus portfolio through hospitality, community building, and guest relationship management.
• Represent the Gravity Haus brand with energy, personality, and a community-focused mindset.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match for full-time team members.
• All-In Gravity Haus Membership for full-time team members, including discounted stays, gear rentals, wellness programming, and other adventure perks.
• Part-time team member benefits vary.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed