Best Western Chalmette - Front Desk 6a-2p ~2p-10p~10p-6am MUST BE FLEXIBLE $12.00-14.00/ hour
About The Position
The Hotel Desk Agent greets and welcomes guests, helps them feel comfortable, and supports hotel front-desk operations. The role assigns rooms and keys while protecting guest privacy, maintains room availability and hotel records, handles cash and payments, and assists with billing discrepancies. The agent answers guest questions about hotel services and the surrounding area, provides recommendations for places to visit, eat, and shop, and answers the phone using the correct brand verbiage. The role also secures guests’ valuables in the safe and follows procedures to protect guest property and hotel assets, including directing guests who have forgotten their keys back to the front desk rather than opening their room doors. The position has no supervisory responsibilities and reports to the Front Office Manager. It operates in a professional hotel and public environment and uses standard office equipment, including computers, phones, photocopiers, scanners, a credit-card chip reader, and fax machines. The work regularly involves talking or hearing and frequently involves standing, walking, using and handling objects, feeling, and reaching. Some travel is needed for brand certification. The role may require long hours and frequent weekend work, and candidates must be flexible across the listed shifts: 6 a.m.–2 p.m., 2 p.m.–10 p.m., and 10 p.m.–6 a.m.
Requirements
- High school diploma or GED certificate.
- Customer service background.
- Must be flexible across the listed shifts.
Responsibilities
- Greet and welcome guests.
- Assign rooms and keys without saying room numbers aloud.
- Maintain room availability.
- Handle the collection and distribution of hotel cash.
- Prepare bills and collect payment for guest visits.
- Assist in resolving billing discrepancies.
- Answer inquiries about the hotel, the surrounding area, and hotel services.
- Secure guests’ valuables in the safe.
- Suggest places for guests to visit, eat, and shop.
- Answer the phone using the correct brand verbiage.
- Maintain hotel records.
- Protect guests’ property and hotel assets; direct guests who have forgotten their keys to the front desk rather than opening their room doors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
