Front Desk Associate

LTD Hospitality Group•Charlottesville, VA

11d•$17 - $17

About The Position

LTD Hospitality Group is hiring a Front Desk Associate to assist hotel guests efficiently, courteously, and professionally while maintaining the company’s high standards of service and hospitality. The role suits someone with strong attention to detail, excellent recall and follow-up, the ability to multitask while remaining friendly, and a positive, problem-solving attitude. The associate welcomes and registers guests, handles reservations and guest accounts, responds to questions about hotel services and local offerings, and coordinates with Housekeeping. The role also includes cash handling, keeping the Front Desk area clean and safe, maintaining knowledge of hotel operations and loyalty programs, and following emergency procedures. Weekend and holiday availability is required. LTD Hospitality Group describes itself as a hotel development and management company with more than 30 years of experience. It offers associates comprehensive training, career advancement opportunities, and competitive benefits.

Requirements

Sincere desire to exceed guest expectations.
Exceptional oral and written communication skills.
Dependability.
Computer proficiency.
High school diploma or equivalent.
Ability to work weekends and holidays.

Responsibilities

Provide the highest quality of service to customers at all times.
Greet and register guests, provide room assignments, accommodate special requests when possible, and assist with pre-registration and blocking registrations.
Know reservation and cancellation procedures and take reservations.
Handle guest check-ins and checkouts efficiently and professionally.
Balance cash, checks, and miscellaneous departments at the end of each shift, following company cash-handling procedures.
Keep Housekeeping informed of special requests, late checkouts, and special-needs areas.
Receive and transmit mail, telephone, and written messages for guests.
Answer inquiries about hotel services, shopping, dining, entertainment, and travel directions.
Post room, food and beverage, and phone charges; calculate guest bills; collect payment; and make change, following company policy.
Keep the Front Desk area neat, clean, and free of safety hazards.
Maintain knowledge of the hotel property, staff, services and operating hours; room locations and types; room-selling strategies; rates and discounts; and credit and check-cashing policies and procedures.
Know the brand loyalty programs, their benefits, and current promotions.
Use proper telephone etiquette.
Develop a thorough knowledge of emergency procedures.
Perform other duties as assigned by the supervisor.