Front Desk Associate

Art of Problem Solving • Morrisville, NC

10d • Onsite

About The Position

AoPS Academy is seeking a part-time, in-person Front Desk Associate at its Morrisville, North Carolina location. The associate serves as the campus receptionist and welcoming face of the academy, responding to calls, voicemails, emails, and customer inquiries; greeting students and families; maintaining calendars; and supporting admissions activities. The role also supports campus operations through data entry and report generation, organizing supplies, inventory, supervising students between classes, light cleaning, and assisting full-time staff with campus procedures. The position includes occasional outreach or inreach activities and other duties as assigned.

During the academic year, Front Desk hours are weekday afternoons and evenings and weekends. The team is currently seeking candidates available Fridays from 4:45 PM to 9:15 PM and Saturdays from 7:45 AM to 12:30 PM. Monday through Friday day shifts are available during the summer.

AoPS Academy is a year-round educational enrichment program and a program of Art of Problem Solving. It provides advanced education in math, science, and language arts to students in grades 1–12 through small live physical and virtual classrooms.

Requirements

• Experience confidently interacting with customers.
• Strong organizational and computer skills.
• Excellent verbal and written communication skills, including knowledge of correct grammar, spelling, and English usage.
• Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public.
• Ability to work independently and collaboratively.
• Flexibility to solve problems effectively under pressure.
• Administrative and/or customer service experience.
• Proficiency with Google Workspace applications, such as Docs, Sheets, and Calendar.
• Motivation to learn new technologies.
• Ability to maintain customer confidentiality.
• Enthusiasm for AoPS's mission of motivating high-performing students.
• Ability to lift up to 25 pounds.
• Must be legally authorized to work in the United States; sponsorship, including STEM-OPT and H-1B, is not available.

Nice To Haves

• Experience interacting with families and students from elementary through high school.

Responsibilities

• Serve as campus receptionist; answer phone calls, respond to voicemails, and pass relevant information to appropriate staff.
• Welcome current and prospective students and their families.
• Manage and respond to customer inquiries by phone and email.
• Maintain multiple calendars and schedule meetings, keeping information up to date.
• Use the internal database to generate reports and lists and perform data entry.
• Provide admissions assistance with consultation requests, scheduling, and post-consultation follow-ups.
• Organize and prepare classroom and office supplies.
• Take inventory to support campus operations.
• Supervise students between classes.
• Perform light cleaning and tidy the facility.
• Maintain the organization, operation, and appearance of the lobby and front desk area.
• Assist full-time staff with campus procedures to help operations run smoothly.
• Participate in occasional outreach/inreach opportunities.
• Perform other duties as assigned.

Benefits

• Paid sick leave.
• Employee discounts on classes and Beast Academy Online subscriptions.
• 401(k) retirement plan with company match.
• Part-time schedule flexibility, with afternoon/evening hours during the academic year and day shifts available in summer.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed