Front Desk Associate

OTO Development•South San Francisco, CA

11d

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs, handles cash and credit card transactions securely and accurately, anticipates guest needs, and works with team members to provide a hospitable, approachable, and customer-focused environment. The position involves little to no travel outside the property and surrounding area and is physically demanding, requiring extended periods of standing, sitting, walking, bending, lifting, and squatting.

Requirements

Enjoy working with people and go above and beyond to address each guest’s needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to ensuring the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.