Front Desk Associate

Mettle Ops • Madison Heights, MI

11d • Onsite

About The Position

Provide first point of contact for external visitors. The position requires exceptional organizational skills, attention to detail, ability to maintain confidentiality, and flexibility to transition between various responsibilities throughout the workday.

Requirements

• Exceptional organizational skills
• Attention to detail
• Ability to maintain confidentiality
• Flexibility to transition between various responsibilities throughout the workday
• High School Diploma (or GED or High School equivalence Certificate)
• Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Social Skills Coordination- Adjusting actions in relation to others' actions.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
• Complex Problem Solving Skills Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Technical Skills Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Equipment Selection- Determining the kind of tools and equipment needed to do a job.
• Operation and Control- Controlling operations of equipment or systems.
• Operation Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Troubleshooting- Determining causes of operating errors and deciding what to do about it.
• Systems Skills Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Resource Management Skills Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Time Management- Managing one's own time and the time of others.
• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics- Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Nice To Haves

• Associate's Degree (or other 2-year degree) preferred
• Some College Courses

Responsibilities

• Serve as the first point of contact for the office, creating a positive and professional impression
• Answer telephones and direct calls to appropriate individuals
• Greet visitors, sign them in, and notify staff of their arrival
• Maintain visitor log and issue visitor badges according to security protocols
• Monitor office entrance and maintain security awareness
• Handle incoming and outgoing mail and deliveries
• Maintain a clean, organized, and professional reception area for four buildings
• Arrange and set up food/beverages for team meetings and events
• Assist with conference room scheduling, preparation, and clean up
• Manage MO touring events, giving tours if necessary
• Order and dispense office supplies, tracking inventory levels
• Draft correspondence and respond to routine inquiries
• Schedule appointments and meetings for staff
• Scan copies of correspondence or other printed material
• Operate office equipment and arrange for repairs when equipment malfunctions
• Maintain supply inventory and handle ordering
• Reconcile office supply credit card transactions
• Locate and attach appropriate files to incoming correspondence requiring replies
• Complete forms in accordance with company procedures
• Run errands as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED