Front Desk Associate

Planet Fitness•Hilton Head, SC

12d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club. Associates complete online and hands-on training and are expected to contribute to a supportive team environment and follow applicable health and safety policies.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to bend and twist to accomplish tasks.
Ability to encounter toxic chemicals during a shift and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, supporting their fitness journeys, and upholding club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phones courteously and assist callers with their inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make calls to prospective members and give tours while assessing their membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address cleanliness concerns and promptly correct safety or policy issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixture problems.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.