Front Desk Associate

Planet Fitness•Spartanburg, SC

11d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience. The role centers on welcoming and supporting people, answering questions, assisting with membership needs, promoting the club’s Judgement Free Zone, and helping maintain a clean, safe and positive club environment. Associates learn through online and hands-on training and work as part of a supportive team.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend, twist and move into different positions to accomplish tasks.
Able to perform frequent cleaning and sanitizing and encounter toxic chemicals during a shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable and dependable.
Approaches interactions with kindness, patience and a genuine desire to help others.
Communicates clearly, listens well and responds with empathy.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming and positive club environment.
Works well as part of a team and is ready to support others.
Learns quickly and applies learning from online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.