Front Desk Agent

Skyline Lodge • Highlands, NC

24d

About The Position

The Indigo Road Hospitality Group is seeking a motivated, detail-oriented Front Desk Agent to serve as the first point of contact for hotel guests and help ensure their comfort and satisfaction throughout their stay. The role involves providing attentive guest service, processing arrivals and departures, maintaining accurate guest and transaction records, protecting confidential information and company assets, and following hotel safety and emergency procedures. The agent should be proactive, use good judgment, solve problems creatively, and anticipate guest needs.

Requirements

• Positive energy and willingness to assist fellow support staff and work as part of a team.
• Positive, friendly, and enthusiastic mindset, with an excellent record of hotel management.
• Ability to communicate effectively with fellow leaders, managers, employees, and guests.
• Strong problem-management skills, including accuracy when handling emergency situations and providing solutions.
• Must be able to work days, nights, weekends, and holidays.
• Ability to stand and walk constantly, with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Nice To Haves

• One or more years of employment in a similar position or equivalent.
• Additional education, training, or certification.
• Proficiency in Microsoft Word, Outlook, and Excel.

Responsibilities

• Provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with integrity and protect guest privacy.
• Follow credit card and key control policies.
• Obtain and verify guest information and ensure records are accurate and complete for check-in, check-out, inquiries, and reported problems.
• Know hotel emergency procedures.
• Maintain accurate accounts of cash and credit transactions.
• Process check-ins, check-outs, and room assignments, and assist with luggage when necessary.
• Protect company proprietary information and assets.
• Maintain knowledge of office equipment and property management systems.
• Follow company safety and security policies and procedures; report accidents, injuries, and unsafe conditions.
• Attend required training and meetings.
• Take initiative, exercise good judgment, solve problems, pay attention to detail, and anticipate and exceed guest expectations.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.
• Internal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed