Medical Receptionist/Front Desk

Presley Healthcare•Pikeville, TN

9d•Onsite

About The Position

Pikeville Urgent Care in Pikeville, Tennessee, is seeking a dedicated and organized Medical Receptionist to serve as the first point of contact for patients. The role provides customer service and manages administrative tasks in a fast-paced medical office. It requires clerical skills and proficiency in medical scheduling to help patient appointments run smoothly and efficiently. The Medical Receptionist greets and checks in patients, handles phone inquiries and appointment scheduling, maintains electronic patient records, and performs clerical work. The position also supports coding and billing as needed, coordinates with healthcare providers to facilitate patient flow, protects confidential patient information in accordance with HIPAA, and helps improve the efficiency of the medical office.

Requirements

Strong phone etiquette and communication skills for interacting with patients and healthcare professionals.
Proficiency in clerical tasks and administrative duties related to healthcare operations.

Nice To Haves

Previous experience in a medical office setting, particularly in front desk operations or medical scheduling.
Familiarity with electronic health record systems.
Knowledge of medical coding practices; training may be provided for the right candidate.

Responsibilities

Greet patients and assist with the check-in process at the front desk.
Manage phone calls, respond to inquiries, and schedule appointments.
Maintain accurate patient records using electronic health record systems.
Perform clerical duties, including filing, data entry, and managing correspondence.
Assist with medical coding and billing processes as needed.
Coordinate with healthcare providers to support efficient patient flow.
Maintain confidentiality and comply with HIPAA regulations when handling patient information.
Support administrative tasks that enhance medical office efficiency.