Front Desk Medical Receptionist

SB Clinical Practice Management•Patchogue, NY

6d•$20 - $25•Onsite

About The Position

The medical receptionist assists with coordination of the department’s daily front-desk operations and performs other duties to support efficient workflow and patient care. The role handles patient reception, telephone calls, appointment and procedure scheduling, patient check-in and check-out, records and payments, and communication with providers and staff. It also includes maintaining the reception area and office supplies, protecting patient information, and providing additional night or weekend coverage as needed. The position is based at Stony Brook Family and Preventive Medicine, UFPC, in Lake Grove, New York. It is full-time, with hours that vary; shifts are typically eight hours, and the office is open from 8 a.m. to 7 p.m. Varied Saturdays are required. The stated pay range is $19.78–$24.72. Compensation depends on relevant experience, education, and market factors.

Requirements

High school diploma or GED.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Graduation from an accredited Medical Office Administration program.
Six months of experience as a medical receptionist in a high-volume physician practice.
One year of clerical experience.
Proficiency with an EMR and a practice management system.

Responsibilities

Answer, screen, and route phone calls; take messages and ensure their proper delivery, using polite and courteous telephone etiquette.
Assess telephone calls for urgency and refer urgent medical questions to a physician or nurse immediately.
Maintain a clean and organized reception area.
Use the electronic medical record (EMR) and other systems for patient check-in and check-out, including verifying demographics and insurance, obtaining signatures, and ensuring required paperwork is completed.
Enter and scan patient data into the EMR and maintain the integrity of client information.
Collect and process payments as needed.
Facilitate patient flow by notifying providers of arrivals, delays, or backlogs and communicating with staff and patients as necessary.
Schedule patient appointments and remind patients of documentation required for appointments.
Schedule services or procedures as needed.
Obtain or retrieve referrals, authorizations, and eligibility verification as required.
Contact patients when physician schedules change or appointments need to be rescheduled.
Anticipate office-supply needs, maintain adequate stock, and place orders or advise the office manager of needed items.
Follow HIPAA guidelines at all times.
Provide additional night and weekend coverage as needed.
Perform other duties as assigned by management.