Front Desk Medical Receptionist

Excel Orthopaedic Specialists • Woburn, MA

8d

About The Position

We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist for a busy outpatient practice. The receptionist is the first point of contact for patients and is responsible for creating a warm, welcoming, and organized experience. This is a part-time position scheduled Monday, Tuesday, and Friday. Salary is commensurate with experience.

Requirements

• High school diploma required.
• At least two years of related experience in a fast-paced medical office environment.
• Excellent verbal and written communication skills.
• Strong computer proficiency, including EMR systems and Microsoft Office.
• Ability to manage a high volume of patients and calls professionally and efficiently.
• Strong organizational, problem-solving, and analytical abilities.
• Ability to work collaboratively with multiple health professionals using tact and diplomacy.
• Commitment to patient confidentiality, excellence, and continuous improvement.
• Flexible and adaptable, with a positive attitude toward shifting priorities.
• Dependable, professional, and passionate about helping others.

Nice To Haves

• College or trade school education preferred.

Responsibilities

• Provide outstanding customer service as the first impression of the practice and greet patients promptly and positively.
• Greet and check in patients in a friendly and professional manner.
• Schedule and confirm patient appointments using medical scheduling software.
• Problem-solve and optimize scheduling.
• Collect and verify patient information, including insurance details, co-pays, and payments as needed.
• Communicate proactively with clinical and billing staff about issues concerning patient care.
• Maintain accurate and up-to-date patient records.
• Follow HIPAA guidelines to protect patient confidentiality.
• Assist with medical administrative tasks, such as filing and organizing documents.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED