Front Desk Medical Receptionist

Vista Healthcare•Vineyard, UT

6d•Onsite

About The Position

The Front Desk Medical Receptionist welcomes patients and visitors and supports the clinic’s day-to-day reception and scheduling operations. The role handles phone inquiries, schedules appointments according to multiple providers’ guidelines, verifies schedules and insurance, and ensures new patient packets are sent when appointments are made. It also maintains accurate patient information in the EHR, records payments and cost estimates, verifies insurance benefits and patient financial responsibility, coordinates referrals, and helps providers stay on schedule. The receptionist maintains a courteous, professional, positive, and patient-centered approach while protecting patient confidentiality and collaborating with the care team.

Requirements

High school diploma or GED.
Computer proficiency and phone skills.
Excellent communication and customer service skills.
Positive attitude.
Team player.

Nice To Haves

Healthcare experience is preferred; the employer is willing to train the right person.

Responsibilities

Welcome and greet patients and visitors in person.
Respond to incoming phone requests from patients, physicians’ offices, and hospitals; answer inquiries or refer questions to appropriate personnel.
Schedule appointments in person or by telephone while considering patient satisfaction, provider time, treatment room utilization, and multiple providers’ scheduling guidelines.
Verify schedules and insurance and ensure accurate new patient packets are mailed or emailed when appointments are scheduled.
Maintain efficient operations while providing courteous and professional patient service.
Accurately document patient requests and information in the EHR, including demographic information.
Collect and record patient payments and cost estimates.
Verify insurance coverage, benefits, and patient financial responsibility, including out-of-pocket maximums, deductibles, copays, and coinsurance.
Help keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Maintain reception areas.
Protect patients’ rights and dignity by keeping personal and financial information confidential.
Coordinate patient referrals.
Follow policies and procedures and report needed changes.
Use sound judgment when handling calls and patients, including those who may be upset or unwell.
Treat patients and fellow care team members respectfully in every interaction.
Use interpersonal and problem-solving skills to support coordination and patient satisfaction.
Maintain a professional and positive attitude.
Support fellow team members and offer assistance as needed.