Medical Front Desk Receptionist
About The Position
New York Health (NYH) is seeking a Medical Front Desk Receptionist for its Primary Care organization in Bayshore, New York. The receptionist supports daily office operations, welcomes patients and visitors, assists with patient needs, manages calls and appointments, collects copays, maintains patient records in the practice EMR system, and coordinates physician schedules and care-team communications. The role also supports quality assurance surveys and prevention screenings, protects patient privacy under HIPAA guidelines, and assists with related office duties and special projects.
Requirements
- High school diploma.
- At least 2 years of patient-facing reception experience.
- Excellent oral and written communication skills.
- Ability to accept direction and work within a team.
- Strong customer service skills.
Nice To Haves
- Bachelor’s degree preferred.
- One year of EMR experience preferred.
Responsibilities
- Perform daily office opening and closing procedures.
- Greet patients and visitors in a pleasant, professional manner.
- Help comfort patients and maintain the reception area.
- Answer telephone calls, respond to inquiries, resolve issues, and schedule patient appointments.
- Collect copays and balance the office’s finances daily.
- Assist patients with completing necessary forms and documentation.
- Build and maintain patient records using the practice EMR system.
- Build, monitor, and maintain physician schedules according to suggested scheduling rubrics.
- Assist with daily distribution of quality assurance surveys and prevention screenings.
- Monitor and respond to incoming Care Team inbox messages in collaboration with a nurse.
- Monitor daily visit lists to ensure patients who need appointments are scheduled appropriately.
- Protect patient privacy by following HIPAA confidentiality guidelines.
- Transition smoothly into other related daily roles as needed to support the team.
- Maintain daily office operations by following standard policies and procedures.
- Perform assigned tasks for special projects.
Benefits
- Health insurance starting on day one
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability
- 401(k) plan
- Paid time off
- Eight paid holidays, including two floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
