Front Desk Coordinator
WM Dental Care • Hamburg, NY21d
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Front Desk Coordinator
WM Dental Care•Hamburg, NY
About The Position
The Front Desk Coordinator supports a dental practice focused on empathetic, patient-first care. The role handles front-desk and clerical duties, patient communications and appointments, dental service explanations, and financial and insurance-related processes. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., with a starting pay rate of $20.50 per hour.
Requirements
- High school diploma or equivalent.
- Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.
Nice To Haves
- Associate’s degree.
- 1–5 years of customer service, insurance, or dental experience.
Responsibilities
- Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
- Sort, open, and distribute mail; scan and photocopy documents.
- Answer phone calls and provide information to callers.
- Greet visitors and patients.
- Schedule, verify, and confirm patient appointments.
- Explain procedures and services to patients using dental knowledge.
- Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
- Track appointments affected by no-shows, cancellations, and late arrivals.
Benefits
- Competitive paid time off for full-time and part-time team members, increasing with career growth.
- Comprehensive benefits package, including 401(k).
- Opportunities for career growth and continuing education.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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