Front Desk & Sales Coordinator – The Joint Chiropractic

The Joint Chiropractic•San Antonio, TX

21d•Onsite

About The Position

The Front Desk & Sales Coordinator, also referred to as a Wellness Coordinator, supports a positive patient experience, clinic sales goals, and daily operations. The role welcomes patients, explains membership and visit package options, processes transactions, and keeps the front desk and clinic organized. It includes sales conversations: starting conversations, explaining options, answering questions, and asking patients to purchase memberships or visit packages in a clear and respectful manner. Previous chiropractic experience is not required; training on the clinic’s services and systems is provided. The position requires availability for the clinic’s assigned shifts, which may include full-day shifts and weekends. Clinics operate during evenings and weekends. Dependable attendance, punctuality, and clear communication are essential. The position is with a franchisee of The Joint Corp., which will be the employee’s employer if hired; franchisees set their own employment terms, including wages and benefits.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Basic computer skills and confidence learning new software.
Ability to handle multiple responsibilities while staying attentive to patients.
Willingness to receive coaching and put feedback into practice.
Dependable attendance, punctuality, and clear communication.
Must be available for the location’s assigned shifts, which may include full-day shifts and weekends.
Comfort starting conversations, explaining options, answering questions, and asking patients to purchase a membership or visit package.

Nice To Haves

Sales, hospitality, retail, or front desk experience is preferred.
Experience in hospitality, restaurants, retail, customer service, or sales may translate well to the position.

Responsibilities

Welcome patients and manage check-in and patient flow.
Introduce new patients to the clinic and explain what to expect.
Present and sell memberships and visit packages.
Stay informed about pricing, promotions, and clinic procedures.
Answer phone calls and follow up with new and inactive patients.
Process payments and maintain accurate patient accounts.
Ensure required forms are completed and confirmation emails are sent.
Address patient questions professionally and communicate concerns to management.
Maintain a clean, organized front desk, lobby, and clinic.
Complete daily checklists and support marketing activities as assigned.
Work with the chiropractor and other team members to keep the day running smoothly.