Coordinator, Front Desk

Cano Health•Miami Gardens, FL

21d

About The Position

The Front Desk Coordinator is the clinic’s first point of contact for patients, visitors, and callers. The role provides customer service and performs administrative, clerical, and data-entry work, including patient intake, insurance verification, appointment scheduling, and other tasks that support smooth front-desk operations and patient-centered care. The Coordinator also supports clinic operations, patient experience, and communication at the center level. The position works under usual office conditions and requires extended computer and telephone use, as well as standing, sitting, walking, stooping, and occasional climbing. The role may require lifting up to 50 pounds and travel to clinical sites as needed, with expected travel of 0–25%.

Requirements

High school diploma or equivalent required.
At least one year of experience in a healthcare or medical office setting.
Strong communication and customer-service skills.
Detail-oriented, with a commitment to data accuracy.
Ability to multitask in a fast-paced clinical environment.
Technical proficiency with required systems and software tools.
Training in gait support, proper lifting techniques, and ADA compliance.
Ability to perform essential functions including typing, standing, sitting, stooping, and occasional climbing.
Ability to lift up to 50 pounds.
Ability to travel to clinical sites as needed; expected travel is 0–25%.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS certification and ability to respond to medical emergencies.
Bilingual English and Spanish.

Responsibilities

Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, and mail welcome packages.
Obtain annual consents and patient signatures, support Patient Portal enrollment, and coordinate translation services as needed.
Greet patients and visitors, address concerns or complaints, and escalate issues appropriately.
Schedule appointments, follow scheduling workflows and guidelines, obtain approval for scheduling exceptions, and assist with appointment confirmations and transportation scheduling.
Reschedule no-shows within 24 hours and promptly update visit status types in the EMR.
Support scheduling for special events, including mammogram and DRE campaigns.
Verify patient demographics at check-in and ensure accurate demographic, insurance, and Patient Hub data entry.
Scan and file documents and ID photos, e-file documents within 48 hours, monitor the fax inbox, and clear Jellybean inboxes daily.
Document insurance verification results in the EMR and collect co-payments and coinsurance in accordance with policy.
Run and reconcile end-of-day financial reports.
Make outbound calls supporting care initiatives and follow up with patients 3–7 days after discharge to confirm transition-of-care appointments.
Confirm follow-up appointments and coordinate referrals at check-out.
Answer and route incoming calls, take and document messages, and respond professionally and accurately to inquiries in person, by phone, and by email.
Support center-level operations, patient experience, and communication.
Keep front-desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies.
Perform other duties assigned by management or a supervisor.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Short-term disability
Long-term disability
Life insurance
Performance bonus eligibility based on company financial targets and role-related metrics