Dental Front Desk Coordinator

American Dental Companies•Polk City, FL

13d•Onsite

About The Position

Kreative Dental Care is seeking a friendly, organized Dental Front Desk Coordinator to provide a welcoming patient experience and help keep the office running smoothly. The role involves greeting patients, managing check-in and check-out, handling phone calls and appointment scheduling, maintaining accurate patient records, and coordinating with the clinical team. The position is based at a family-oriented, seven-operatory dental office in Polk City, Florida, with one doctor and a close-knit team. The practice provides family, cosmetic, restorative, and implant dentistry.

Requirements

Proficient phone skills and strong communication and customer service abilities.
Strong organization, attention to detail, and dependable follow-through.
Ability to manage multiple priorities in a busy office while remaining friendly and professional.
Basic computer and data entry proficiency.
A team-oriented attitude and a genuine interest in helping patients.

Nice To Haves

Dental office experience is preferred; medical office experience is also helpful.
Denticon software experience is preferred.

Responsibilities

Greet patients warmly and manage check-in and check-out.
Answer multi-line phone calls, respond to patient questions, and provide professional, helpful service.
Schedule, confirm, and reschedule appointments for the doctor and hygienists.
Maintain a productive daily schedule by filling openings, following up on cancellations, and helping reduce no-shows.
Send appointment reminders by phone, text, and email.
Assist with insurance verification and accurately update patient information.
Coordinate with the clinical team to support efficient appointment flow.
Maintain accurate patient records while protecting patient confidentiality and following HIPAA requirements.