Dental Front Desk Coordinator

Sulzbacher Center•Jacksonville, FL

About The Position

The Dental Front Desk Coordinator helps maintain efficient clinic operations through accurate staff scheduling, an organized patient intake process that supports a positive patient experience, and proper chart maintenance and documentation in accordance with regulatory policies and Center guidelines. The coordinator may assist with clinical operations when needed and works closely with the clinic Dentist to evaluate existing processes and recommend and implement improvements. The role is sensitive to the cultural, spiritual, and practical needs of residents, families, guests, patients, and staff. It provides positive feedback about the quality of others’ work, adjusts priorities and schedules to meet customer needs, and reports or corrects safety, cleanliness, and comfort concerns. The coordinator follows Universal Precautions and infection-control techniques and understands their role in facility safety plans for fire, weather, and other disasters. The position works in a typical clinical office setting, may require various shifts and travel, and requires the ability to lift 20 pounds.

Requirements

High school diploma.
At least one year of experience in a medical or dental environment, or an equivalent combination of training and relevant work experience (preferred in the posting’s qualifications).
Proficiency in patient data tracking and management software.
Excellent interpersonal, customer-service, and communication skills.
Ability to provide compassionate customer service.
Ability to triage and manage multiple tasks in a fast-paced environment.
Ability to pass a Level II Background Screening.
Transportation and a valid Florida driver’s license.
Ability to work various shifts as required to ensure health services are adequately administered.
Ability to travel.
Ability to lift 20 pounds.

Nice To Haves

Certified Dental Assistant certification preferred.
Knowledge of dental billing and insurance claim filing preferred.
At least one year of experience in a medical or dental environment, or equivalent training and relevant work experience, is preferred.

Responsibilities

Develop and maintain clinic schedules for healthcare professionals, residents, support staff, and volunteers.
Conduct patient intake, checkout, and appointment scheduling according to guidelines while supporting a positive patient experience.
Manage the walk-in process, including medication questionnaires, PHQ forms, authorization of release of information, return-appointment checkout slips, and appropriate intake radiographs.
Coordinate with other clinic personnel to provide a seamless patient experience.
Assess the efficiency of the patient intake process, obtain patient input, propose improvements, and implement approved changes, including revisions to applicable policies and procedures.
Maintain a professional physical operation of the clinic.
Ensure proper client chart maintenance, chart documentation, and medical-records maintenance.
Gather data for required reports, such as the number of patients seen.
Assist with implementation and training for EMR updates or changes.
Participate in quality assurance and improvement and risk-management efforts.
Participate in appropriate team meetings and required training sessions.
Participate in administrative projects as assigned by the clinic Dentist.
Provide customer-focused service, adjust priorities and schedules to meet specific needs, and provide positive feedback to patients, residents, families, and coworkers.
Report or correct issues related to safety, cleanliness, and comfort in resident, patient, and work areas.
Follow Universal Precautions and infection-control techniques and understand facility safety plans and procedures for emergencies.
Perform other duties as assigned.