Front Desk Coordinator

ABHS•Cranford, NJ

24d•$0 - $20

About The Position

The Front Desk Coordinator undertakes a range of office activities, including filing, answering phones, organizing documents, basic money handling, and other administrative tasks. The role requires reliability, a strong work ethic, effective communication, and familiarity with office equipment, software, and procedures. The coordinator supports client appointments and documentation, provides clinical and medical administrative support, and helps maintain efficient office operations. Work takes place in an air-conditioned, well-illuminated office and outdoor environments, with frequent interaction and potentially high workflow demands. Flexible hours, including weekends, holidays, and evenings, may be required to accommodate client needs.

Requirements

High school diploma or equivalent required.
Current CPR certification required.
Narcan certification required.
Successful work experience in a front office setting or another clerical position.
Strong working knowledge of office procedures and basic accounting principles.
Microsoft Office skills, including Excel, Word, and PowerPoint, required; strong computer skills are needed to meet Microsoft Office and Electronic Health Record software requirements.
Excellent interpersonal, oral, and written communication skills, including the ability to read, write, and spell in English legibly and communicate clearly.
Excellent organizational skills and ability to manage conflicting priorities, multiple tasks, interruptions, and work under pressure.
Ability to function independently and flexibly, maintain a positive work ethic and congenial attitude in a high-pressure environment, and accept constructive criticism openly.
Ability to work effectively with a diverse range of people and as part of a team.
Ability to sit, stand, or walk for extended periods.
Ability to lift, push, or pull up to 25 pounds and occasionally lift moderately heavy office supplies or supplies for events and marketing activities.
Ability to talk and hear in person and by telephone, and speak clearly and effectively.
Enthusiastic, self-starting approach with sustained energy and initiative.

Nice To Haves

Associate’s degree preferred.
Experience in the medical field is highly desirable.

Responsibilities

Greet clients and create a positive office atmosphere.
Answer high-volume phone calls and direct callers to the appropriate party.
Operate office equipment and use the company network and email domain.
Receive and send mail to the Marlton Administrative Office.
Schedule facilities and confirm appointments; manage client check-in and check-out.
Assess missed appointment fees.
Ensure intake paperwork is complete and saved to client charts; upload records and client documentation.
Complete prior and ADHD authorizations and facilitate ADHD screenings.
Provide clinical and medical support, communicate and facilitate appointment or schedule changes, and send telehealth appointment links.
Send correspondence and assignments on behalf of clinicians; receive assignments and upload them to client charts.
Schedule psychiatric follow-ups and ADD screenings.
Send Lyft links for TMS clients.
Prepare patient letters and requests for discharge and release of information.
Assist with medication refill coordination, complete medication prior authorizations (Medline only), and coordinate medication processing with pharmacies (Medline only).
Coordinate and retrieve lab orders through LabCorp and Quest.
De-escalate patients and manage crises.
Assist and cover other staff as necessary to maintain department productivity and efficiency; take on additional essential responsibilities as assigned.
Participate in educational training, orientations, or compliance programs as needed to maintain competency.
Comply with applicable duties, company policies and procedures, and state and federal laws and regulations.