Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center Careers • Bellevue, WA

9h

About The Position

Nuvia Dental Implant Center is seeking a patient-focused Care Coordinator to help ensure patients have a seamless experience in the office. The role combines front-desk responsibilities, appointment and schedule management, billing and payment processing, general administrative support, and patient engagement, including gathering patient feedback and reviews. Care Coordinators work closely with doctors, dental assistants, sales consultants, and other team members to provide patient care and achieve shared goals.

A typical day includes preparing and organizing the office, attending a morning huddle, reviewing the appointment schedule, welcoming patients, coordinating appointments, processing payments, answering billing questions, and supporting administrative tasks such as filing, scanning, and data entry. The coordinator also provides clear information about treatment plans, procedures, and financing options, builds relationships with patients, and helps prepare the office and schedule for the following day.

The position offers a base rate of $20–$24 per hour, with potential monthly and quarterly bonuses. The posting describes total potential pay of $20–$39 per hour, including bonus potential.

Requirements

• BLS certification.
• Strong interpersonal skills.
• Warm and empathetic demeanor.
• Team-oriented approach.
• Sales-oriented approach.
• Results-focused approach.
• Adaptability.

Responsibilities

• Live company core values.
• Greet and welcome patients and cultivate a positive, welcoming environment.
• Communicate with team members to provide seamless patient care.
• Manage appointments and scheduling, including scheduling and rescheduling appointments to support patient flow.
• Handle billing and payment processing, answer billing questions, and address concerns.
• Provide general administrative support, including filing, scanning, and data entry.
• Actively gather patient feedback and encourage patients to share reviews online.
• Build strong patient relationships and address patients' needs and concerns.
• Provide clear information about treatment plans, procedures, and financing options.
• Attend daily huddles and collaborate with the team to achieve shared goals.
• Prepare, organize, clean, and stock the office for the day; review schedules and prepare for patient requests or concerns.
• Review the following day's schedule, make necessary preparations, and secure the office at the end of the day.

Benefits

• Comprehensive health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Paid training.
• Paid time off (PTO).
• Bereavement leave.
• Parental leave.
• Employee assistance program.
• Monthly performance bonuses.
• Quarterly bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed