Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center Careers • Conroe, TX

1d

About The Position

Nuvia Dental Implant Center is hiring a patient-focused Care Coordinator to help ensure patients have a seamless experience in the office. The role combines welcoming and supporting patients with appointment management, billing and payment processing, general administrative work, and gathering patient feedback through reviews. Care Coordinators work closely with doctors, dental assistants, sales consultants, and other team members to provide patient care and achieve shared goals.

The day includes preparing and organizing the office, attending daily huddles, reviewing appointments, greeting patients, scheduling and rescheduling visits, answering billing questions, and providing administrative support such as filing, scanning, and data entry. The coordinator also builds patient relationships, communicates information about treatment plans, procedures, and financing options, and encourages patients to share feedback online. At the end of the day, the coordinator reviews upcoming preparations and helps secure the office.

The stated pay range is $20–$39 per hour, including a $20–$24 base rate and opportunities for monthly and quarterly bonuses. Nuvia offers health, dental, vision, life, and disability insurance; a 401(k) with match; paid training; PTO; bereavement leave; parental leave; and an employee assistance program.

Requirements

• Strong interpersonal skills.
• Warm and empathetic.
• Team oriented.
• Sales-oriented.
• Results-focused.
• Adaptable.

Responsibilities

• Live company core values.
• Greet and welcome patients and cultivate a positive, welcoming environment.
• Communicate with team members to provide seamless patient care.
• Manage appointments and scheduling, including scheduling and rescheduling visits.
• Handle billing and payment processing, answer billing questions, and address concerns.
• Provide general administrative support, including filing, scanning, and data entry.
• Actively gather patient feedback and encourage patients to share reviews online.
• Build strong patient relationships and address patients’ needs and concerns.
• Provide clear information about treatment plans, procedures, and financing options.
• Attend daily huddles and collaborate with the team to achieve shared goals.
• Prepare, clean, organize, and stock the office for the day; review the schedule and prepare for special requests or concerns.
• Review the following day’s schedule, make necessary preparations, and secure the office at the end of the day.

Benefits

• Monthly and quarterly performance bonus opportunities.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability insurance.
• 401(k) with match.
• Paid training.
• Paid time off (PTO).
• Bereavement leave.
• Parental leave.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed