Care Coordinator - Front Desk

Motion Physical Therapy Group • New York, NY

3d • $20 - $21

About The Position

Care Coordinators are central to the patient experience, serving as the first voice patients hear and the first face they see. The role sets a warm, organized, and professional tone from the initial call through each visit. It is a fast-paced, multitasking position requiring organization, follow-through, and ownership, with a direct impact on patients and the clinical team.

The Care Coordinator handles front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls. The role also reviews and follows up on referrals, supports patient flow, collects payments, and protects patient privacy. Comprehensive training is provided, including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Requirements

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or by phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including willingness to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in, check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Disability benefits
• 401(k) with a 4% employer match
• Comprehensive training
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways into clinic management, operations, and leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED