Care Coordinator - Front Desk

Confluent Health • Pleasant Valley, NY

2d

About The Position

At Confluent Health and its affiliated brands, Care Coordinators are central to the patient experience. They serve as the first point of contact for patients and set a welcoming, organized, and professional tone from the initial call through each visit. This fast-paced, multitasking role supports patients and the clinical team through front desk operations, referral coordination, scheduling, payment collection, and protection of patient privacy. No prior medical experience is required; comprehensive training is provided.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training and structured onboarding.
• Ongoing support from clinic leadership.
• Clear growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED