Care Coordinator - Front Desk

Foothills Sports Medicine Physical Therapy • Phoenix, AZ

3d • $17 - $18

About The Position

Care Coordinators are central to the patient experience, serving as the first point of contact by phone and in person. The role sets a warm, organized, and professional tone from the first call through each visit. It is a fast-paced, multitasking position that requires organization, follow-through, and ownership, with a direct impact on patients and the clinical team.

The Care Coordinator manages front desk operations, patient records and referrals, appointment schedules, insurance verification and authorization, phone calls, and patient payments. The position is part-time, with afternoon availability needed. No prior medical experience is required; comprehensive training and structured onboarding are provided.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confidence and comfort communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways, including advancement into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED