Front Desk Assistant/Care Coordinator

Nuvia Dental Implant Center Careers • Metairie, LA

1d

About The Position

Nuvia Dental Implant Center is seeking an enthusiastic Care Coordinator to help patients have a seamless, positive experience in the office. The role combines patient-facing service with appointment management, billing and payment processing, administrative support, and patient feedback collection. Care Coordinators help patients through a life-changing dental implant procedure, build strong patient relationships, and work with the broader team to provide coordinated care and achieve shared goals.

The day includes preparing and organizing the office, attending a morning huddle, reviewing appointments and special requests, welcoming patients, managing scheduling, handling billing questions and payments, and completing administrative tasks such as filing, scanning, and data entry. Coordinators also seek patient feedback and online reviews, explain treatment plans, procedures, and financing options, and collaborate with doctors, dental assistants, and sales consultants. At the end of the day, they review the schedule and prepare and secure the office for the next day.

Requirements

• Strong interpersonal skills.
• Warm and empathetic demeanor.
• Team-oriented approach.
• Sales-oriented approach.
• Results-focused approach.
• Adaptability.

Responsibilities

• Live company core values.
• Greet and welcome patients and cultivate a positive, welcoming environment.
• Communicate with team members to provide seamless patient care.
• Manage appointments and scheduling, including scheduling and rescheduling appointments to support patient flow.
• Handle billing and payment processing, answer billing questions, and address concerns.
• Provide general administrative support, including filing, scanning, and data entry.
• Actively gather patient feedback and encourage patients to share reviews online.
• Build strong patient relationships and address patients’ needs and concerns.
• Provide clear information about treatment plans, procedures, and financing options.
• Attend daily huddles and collaborate with the team to achieve shared goals.
• Prepare, clean, organize, and stock the office for the day; review the schedule and prepare for special requests or concerns.
• Review the next day’s schedule, prepare the office for upcoming patients, turn off lights and equipment, and secure the office.
• Reflect on daily activities and identify areas for improvement.

Benefits

• Competitive base pay of $20–$24 per hour.
• Monthly performance bonuses of up to $2,000.
• Quarterly bonuses of up to $2,000.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) with employer match.
• Paid training.
• Paid time off (PTO).
• Bereavement leave.
• Parental leave.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed