Front Desk Coordinator

Health Plus Management•Brooklyn, NY

24d

About The Position

Health Plus Management (HPM), a Physician Support Organization and clinical practice management company serving more than 50 locations across Long Island, New York City, Westchester, Upstate New York, New Jersey, and Connecticut, is seeking an energetic, patient-centric, and detail-oriented Front Desk Coordinator. The role supports independent physician practices specializing in musculoskeletal care by helping ensure an organized, smoothly operating office and a welcoming experience for each patient. The coordinator greets and assists patients, schedules appointments, answers calls, manages records, and supports daily office operations. The position also involves communicating professionally with patients, office staff, clinical team members, and referring doctors; handling patient information confidentially and in compliance with HIPAA; and using NextGen to access and provide patient information. The schedule is full-time, Monday through Friday. Pay is $18 per hour.

Requirements

Strong computer knowledge, including Microsoft Word and Excel.
Excellent verbal and written communication skills.
Ability to provide outstanding customer service and ensure a positive patient experience.
Exceptional organizational and time-management skills, with the ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability and aptitude.
Ability to work under pressure and remain outcome-focused.
Solution-oriented mindset.
Strong sense of urgency and focus in accomplishing tasks.
Able to sit for prolonged periods and work on a computer.
Able to lift up to 25 pounds at times.

Nice To Haves

One or more years of relevant medical administrative experience.
Experience with medical insurance and verification.
Knowledge of medical terminology and procedures, and ability to converse confidently and intelligently with patients and referring doctors about treatment.
Experience with electronic medical records (EMR).
Bilingual English/Spanish speaking.

Responsibilities

Welcome patients and provide compassionate, high-quality service when they arrive.
Answer incoming calls, take messages, and conduct patient outreach courteously and professionally.
Obtain and file patient charts and assist patients as needed.
Maintain daily office operations by following standard operating procedures and guidelines.
Support the team by transitioning smoothly into daily roles as needed.
Protect patient privacy and maintain confidentiality of personal information in compliance with HIPAA.
Use NextGen to access and provide patient information.
Contact patients to confirm appointments.
Respond to inquiries, resolve issues, collect copayments, and schedule appointments.
Perform office opening and closing procedures as needed.
Help comfort patients and maintain the reception area.
Complete other administrative tasks as needed.