Patient Care Coordinator - Front Desk

Neurobehavioral Center for Growth•Ogden, UT

4d•$20•Onsite

About The Position

Neurobehavioral Center for Growth is seeking a dedicated Patient Care Coordinator for its administrative team. The role supports patients and providers in a mental health clinic and helps ensure smooth daily office operations. The coordinator serves as a welcoming point of contact, supports patient check-in and check-out, collects copays, updates patient demographics, schedules follow-up appointments, and responds to patient inquiries and messages. The position is full-time, working 30 or more hours per week at the South Ogden and Layton offices, with willingness to work at other locations when needed to cover teammates. The schedule is Monday through Friday, approximately 8:30 a.m. to 5:30 p.m., for 4.5–5 days per week. Hourly pay is based on experience. Full-time employees working more than 30 hours per week are eligible for benefits after an eligibility and probationary period.

Requirements

Experience as a front desk team member or in a similar patient-facing customer service role.
Familiarity with, or interest in learning, administrative procedures, particularly in a mental health setting.
A compassionate and empathetic approach to supporting patients undergoing mental health treatments.
Strong interpersonal and communication skills and an interest in building meaningful patient relationships.
Ability to work closely with providers, offer and receive support, and pursue mutual growth and development.
Willingness to learn and grow within a dynamic, supportive medical team environment.
Telephone skills, written and verbal communication, Microsoft Office Suite, listening, professionalism, customer focus, organization, ability to handle pressure, supply management, and timeliness.
Ability to multitask and manage competing tasks while responding to calls and client needs.

Responsibilities

Attend the office daily and serve as a welcoming face of the clinic.
Facilitate patient check-ins, collect copays, and update patient demographics.
Contribute to the smooth day-to-day functioning of the office.
Communicate with providers and clients in a timely, professional manner.
Maintain a safe and clean reception area by following procedures, rules, and regulations.
Document and communicate actions, irregularities, and continuing needs to maintain continuity among work teams.
Contribute to team efforts and complete related tasks as needed.
Multitask while ensuring calls are answered and client needs are met.
Manage patient check-outs and schedule follow-up appointments.
Promptly address patient inquiries and messages by phone, email, text message, and electronic health record.
Work at other clinic locations as needed to provide coverage for teammates.

Benefits

Health insurance
Vision insurance
Dental insurance
Short-term disability insurance
401(k) with before-tax and Roth options and a 3% match; 100% vested after six years of employment
Employer-paid $25,000 life insurance, with optional additional coverage
Capella University tuition discount: 50% off the first 12-week session and 10% off subsequent sessions
Paid time off that increases yearly, starting at two weeks
Paid holidays: 10 for full-time employees and 5 for part-time employees
Up to six weeks of paid parental leave for full-time employees after 12 months of service
Employer-covered professional liability insurance with $1 million/$3 million limits