Patient Care Coordinator (Front Desk)

VANGUARD SKIN SPECIALISTS•Colorado Springs, CO

10d•$20 - $23•Hybrid

About The Position

Vanguard Skin Specialists is seeking a Patient Care Coordinator who shares their motivation to make a positive impact on patients, the community, and the world. This role is crucial in creating an amazing patient experience within a busy and efficient dermatology and plastic surgery practice. The ideal candidate will be highly organized, detail-oriented, and dedicated to providing excellent patient care. This is a full-time position with business hours Monday to Friday, based in Colorado Springs, with potential work across multiple locations. The practice promotes from within, offering opportunities for growth and advancement.

Requirements

Associate’s degree, or equivalent work experience
Proven track record of working well on teams and delivering excellence
Excellent verbal and written skills
Customer service experience a plus
Alignment with the values and mission of Vanguard Skin Specialists
Superhuman organization and attention to detail
Dedication to being present and on time every day
Ability to juggle many tasks while maintaining efficiency and ensuring all small details are accounted for
Ability to operate in a demanding work environment with a fast-paced and high-pressure setting
Must be able to remain in a stationary position 90% of the time
The other 10% occasionally move about inside the office to access filing cabinets, office printers, etc.
Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
Be able to communicate accurately, effectively, and frequently
Can identify color on the computer and software used

Responsibilities

Address patient questions and requests via phone, in person, and through the portal, including record requests, referrals, and prescription refills.
Understand patient needs and triage appointments to ensure patients are scheduled with the correct specialists.
Prepare patient electronic files prior to visits, including insurance verification and prior authorization.
Prepare and send written and electronic patient communications.
Coordinate across teams to address patient requests and concerns.
Optimize medical providers’ schedules to ensure their time is efficiently devoted to patient care.
Ensure patients at risk of skin cancer schedule appropriate follow-up appointments.
Greet patients and handle patient check-in/check-out for appointments.
Provide patients with exceptional service, as measured by patient satisfaction surveys and reviews.
Assist with open houses and events.