Patient Care Coordinator - Front Desk

Neurobehavioral Center for Growth•South Ogden, UT

2d•Onsite

About The Position

Neurobehavioral Center for Growth is hiring a dedicated Patient Care Coordinator for its administrative team. The role supports a mental health clinic serving children, teens, adults, and families across Utah. The coordinator provides front-desk and patient-facing support, helps ensure the office runs smoothly, and communicates with patients and providers. The position works in the South Ogden and Layton offices, with willingness to work at other locations when needed to cover teammates. The schedule is Monday through Friday, approximately 8:30 a.m. to 5:30 p.m., for 4.5–5 days per week and 30 or more hours per week. Hourly pay is based on experience. Full-time employees working more than 30 hours per week may access benefits after an eligibility and probationary period.

Requirements

Experience as a front-desk team member or in a similar patient-facing customer service role.
Familiarity with, or interest in learning, administrative procedures, particularly in a mental health setting.
Compassionate and empathetic approach to supporting patients receiving mental health treatments.
Strong interpersonal and communication skills and a commitment to building meaningful patient relationships.
Ability to work closely with providers, offer and receive support, and pursue mutual growth and development.
Willingness to learn and grow within a dynamic, supportive medical team.
Telephone skills; written and verbal communication; Microsoft Office Suite skills; listening; professionalism; customer focus; organization; ability to handle pressure; supply management; and timeliness.
Ability to multitask while ensuring calls are answered and clients’ needs are met.

Responsibilities

Attend the office daily and serve as a welcoming point of contact for the clinic.
Facilitate patient check-ins, collect copayments, and update patient demographics.
Communicate with providers and clients in a timely and professional manner.
Maintain a safe and clean reception area in compliance with procedures, rules, and regulations.
Document and communicate actions, irregularities, and ongoing needs to maintain continuity among work teams.
Contribute to team efforts by completing related tasks as needed.
Manage multiple tasks while answering calls and meeting client needs.
Manage patient check-outs and schedule follow-up appointments.
Promptly respond to patient inquiries and messages by phone, email, text message, and electronic health record.
Work at other clinic locations when needed to provide teammate coverage.

Benefits

Health insurance
Vision insurance
Dental insurance
Short-term disability insurance
401(k) retirement plan with before-tax and Roth options and a 3% employer match; fully vested after six years of employment
$25,000 life insurance coverage paid by NBCG, with optional additional coverage
Capella University tuition discount: 50% off the first 12-week session and 10% off subsequent sessions
Paid holidays: 10 for full-time employees and 5 for part-time employees
Paid time off, starting at two weeks and increasing yearly
Up to six weeks of paid parental leave for full-time employees after 12 months of service
Professional liability insurance covered by NBCG, with $1 million/$3 million limits