Event Operations Manager Jobs

About The Position

Requirements

• High School Graduate or equivalent
• Minimum two (2) years event technology experience in a hospitality environment
• Minimum two (2) years demonstrated managerial experience
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
• Planning ability; able to plan ahead
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong Interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong attention to detail
• Professional appearance

Responsibilities

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Ensure timely setting, striking of events and other essential floor activities
• Maintain inventory integrity ensuring quality, functionality, organization and availability
• Maintain a working knowledge of industry trends, tools and innovations
• Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
• Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
• Manages accurate and timely billing of events and clients.
• Timely creation and processing of purchase orders and vendor invoices.
• Attend hotel meetings, as necessary.
• Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
• Provide technical support for events
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned
• Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more