Operations Manager - Audio Visual, Event Technology
About The Position
The Operations Manager assists the Venue Director with the venue’s daily operational management, with an emphasis on event execution and team development. Responsibilities include timely setup, operation, and removal of audiovisual equipment in accordance with company procedures; personnel management; equipment maintenance and logistics; and delivering excellent guest service and client satisfaction. The role provides leadership throughout all phases of events and supports venue budgeting, revenue growth, and expense control. It also oversees staff development, vendor relationships, accurate event billing, purchase orders, invoices, technical support, and compliance with safety protocols and standard operating procedures. The Operations Manager directs exempt and non-exempt personnel in accordance with company policies and applicable laws. Supervisory duties include interviewing, hiring, training, planning and assigning work, coaching and mentoring, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The role is based at Town and Country Resort in San Diego, California, and reports to the Venue Director.
Requirements
- High school graduate or equivalent.
- Minimum of two years of event technology experience in a hospitality environment.
- Minimum of two years of demonstrated managerial experience.
- Excellent communication skills and ability to foster long-term relationships with internal teams and external partners.
- Planning ability, including the ability to plan ahead.
- Excellent organizational skills.
- Demonstrated personnel management ability.
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Strong customer focus.
- Strong attention to detail.
- Professional appearance.
- Ability to meet the physical demands of the role, including standing or walking for long periods and lifting up to 50 pounds occasionally, with reasonable accommodations where applicable.
Responsibilities
- Lead the execution of all phases of events while maintaining high customer-service standards for internal and external stakeholders.
- Ensure timely event setup and strike, along with other essential floor activities.
- Maintain inventory integrity, including equipment quality, functionality, organization, and availability.
- Keep current with industry trends, tools, and innovations.
- Assist the Venue Director with budget management, revenue growth, and expense control, including sub-rentals and labor.
- Train, manage, and develop staff according to company standard operating procedures and service standards.
- Build relationships with equipment sub-rental and labor vendors and ensure their equipment and personnel meet company standards.
- Manage accurate and timely billing for events and clients.
- Create and process purchase orders and vendor invoices in a timely manner.
- Attend hotel meetings as necessary.
- Use applicable company computer systems and continue improving systems and technical skills required to operate them.
- Provide technical support for events.
- Comply with safety protocols and standard operating procedures.
- Direct, hire, train, assign, coach, mentor, evaluate, reward, and discipline employees, and address complaints and resolve problems.
- Perform other duties as assigned.
Benefits
- Performance-based incentive plans in addition to base salary.
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with contribution match.
- Health, vision, dental, and other insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
